Where is the store based?
we ship out our items from three locations.
What is this store's return and exchange policy?
ALL FINAL SALE ITEMS ARE NON REFUNDABLE, NOT ELIGIBLE TO EXCHANGE, NOT ELIGIBLE FOR STORE CREDIT, NO EXCEPTIONS.
NON SALE ITEMS ARE ABLE TO EXCHANGE OR REFUND. HOWEVER, YOU NEED TO RETURN THE ITEMS AS 100% NEW CONDITION WITHIN 10 DAYS AFTER DELIVERY DATE. BOTH SHIPPING COST IS ON YOUR SIDE.
If we sent the wrong items please simply request free return label via email. We will email PDF file you can download and resend to us. We will reship correct items as soon as we receive the original items.
If an item is damaged upon receipt, or does not match the order (wrong item selection, wrong size or color), please provide photographic evidence upon receiving it and discovering the problem (MUST within 2 DAYS after receive the items) Once we have given you a confirmation, we will arrange for a collection service. You will receive full refund including all shipping costs in these cases.
WE ARE NOT RESPONSIBLE FOR ANY DAMAGED ITEMS AFTER BEING WORN.
Changes and Cancellations
We can't promise 100% that your order is able to cancel so please do not buy if you are not certain about your purchase decision. Even if you email and request the cancellation, we can't promise anything. Typically we check our customer emails in 24 to 48 hours ( business hours )
In the event that an item is found to be out of stock after we have accepted your payment, we will be in contact to inform you of the waiting period and let you choose whether to wait or to cancel.
Do you accept orders placed outside of the US?
We are not responsible for customs fees or any other tax fees.
Who pays the customs duties & taxes?
Shipments outside of the USA may incur customs fees depending on the destination country. The fee may vary depending on your order value, country limits, and other factors. customers are responsible for these fees. Any fees are paid to appropriate customs agency by the end customer. Don't purchase if you can't pay any customs fees when you pick up parcels.